Frequently Asked Questions
Everything you need to know about Banza's delicious products and delivery.
How should I store my Banza products?
Our dry pasta and rice should be stored in a cool, dry place like your pantry. Once opened, ensure the box is closed or transfer to an airtight container for maximum freshness.
What is your shipping policy?
We offer standard shipping across the continental US. Orders typically process within 1-2 business days, and you can expect your package to arrive within 3-5 business days after shipment.
Are Banza products gluten-free and vegan?
Yes! All Banza products are certified gluten-free and made entirely from plant-based ingredients, making them suitable for vegan diets.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrived damaged or you are unsatisfied with the quality, please contact our support team within 14 days for a replacement or refund.
Do you offer subscription options?
Yes, you can subscribe to your favorite Banza products and save 10% on every order. You can choose your delivery frequency and cancel or pause your subscription at any time through your account settings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.