Returns & Exchanges

Due to the perishable nature of our food products, Banza cannot accept physical returns to our warehouse. However, if you are unsatisfied with your order or received damaged goods, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team within 30 days of your purchase with your order number and any relevant photos of the issue.

• 2.
  Verification

  Our team will review your request and verify the order details to ensure you receive the correct resolution for your specific case.

• 3.
  Resolution

  Once approved, we will either issue a full refund to your original payment method or ship out a replacement order at no additional cost.

• 4.
  Pay It Forward

  Since we don't take the pasta back, we encourage you to donate any unopened, unwanted product to a local food bank or share it with a friend.